Privacy Policy

Effective Date: May 3, 2026  |  Last Updated: May 3, 2026

1. Who We Are

Elios Insurance Agency is a licensed independent insurance agency operating in California, licensed by the California Department of Insurance (CDI). We offer life insurance, final expense insurance, Medicare supplement plans, Medicare Advantage plans, and annuities.

Website: elios.life  |  Phone: (949) 593-7997  |  Email: [email protected]

2. Information We Collect

Information You Provide Directly

• Full name, phone number, and email address
• Date of birth, age, and state of residence / ZIP code
• General health status (for insurance qualification purposes only)
• Current insurance coverage information
• Preferred appointment date and time
• Any other information submitted through our forms or communications

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Referring website or advertisement source
• Cookies and tracking pixels (including the Meta Pixel for advertising analytics)

3. How We Use Your Information

• To respond to insurance inquiries and schedule appointments
• To provide insurance quotes and product information
• To send appointment confirmations, reminders, and follow-up communications
• To comply with California insurance regulations and CDI licensing requirements
• To improve our website, services, and advertising performance
• To analyze advertising via the Meta Pixel
• To send marketing communications where you have given consent

4. SMS and Text Message Communications

Message Frequency

Message frequency varies. You may receive up to 5–10 messages per month depending on your inquiry status and appointment activity.

Message and Data Rates

Message and data rates may apply. Elios Insurance Agency is not responsible for charges assessed by your mobile carrier.

How to Opt Out

Reply STOP to any message to opt out immediately. You will receive one final confirmation message. No further messages will be sent unless you re-subscribe.

Help

Reply HELP to any message, or contact us at [email protected] or (949) 593-7997.

No Third-Party Sharing of SMS Data

Your mobile number and SMS consent are never sold or shared with third parties for their own marketing purposes. Mobile opt-in data and consent are not shared with any third party.

5. Telephone and Automated Communications

By providing your phone number and submitting a form on our website, you consent to receive calls and automated calls (including calls using artificial or prerecorded voice and/or an automatic telephone dialing system) from Elios Insurance Agency regarding insurance products and services. Consent to automated calls is not a condition of purchasing any insurance product. You may revoke consent at any time by contacting [email protected] or calling (949) 593-7997.

6. How We Share Your Information

We do not sell your personal information. We share information only in these limited circumstances:

• Insurance Carriers: To obtain quotes or process applications with carriers with whom we are appointed.
• Service Providers: GoHighLevel (CRM/automation), Google (calendar/email), and Meta (advertising analytics) — all contractually bound to protect your data.
• Legal Compliance: When required by law, regulation, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

7. California Privacy Rights (CCPA / CPRA)

As a California resident, you have the right to know what personal information we collect, request deletion of your data, request corrections, opt out of any sale (we do not sell data), and be free from discrimination for exercising these rights. Submit requests to [email protected] or (949) 593-7997. We respond within 45 days.

8. Cookies and Tracking Technologies

Our website uses cookies and the Meta Pixel to measure advertising effectiveness. You can manage cookies through your browser or opt out of Meta advertising at facebook.com/ads/preferences.

9. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information. No method of internet transmission or electronic storage is 100% secure.

10. Data Retention

Insurance-related records are retained for a minimum of five (5) years per California Department of Insurance regulations. Other data is retained as long as necessary to provide services and meet legal obligations.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors. Contact us at [email protected] if you believe we have collected a minor's information.

12. Third-Party Links

Our website may link to third-party sites including insurance carrier websites and government Medicare resources. This Privacy Policy does not apply to those sites.

13. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.